Question 1

Which TCGs do you grade?

Accepted Answer

We currently grade Pokémon, Yu-Gi-Oh!, One Piece, and MetaZoo trading cards. We're always looking to expand our supported games — stay tuned for updates!

Question 2

Which countries do you accept submissions from?

Accepted Answer

We currently accept submissions from the United Kingdom. International shipping support is coming soon.

Question 3

How do I submit my cards for grading?

Accepted Answer

Simply head to our Submit Cards page, fill out the online submission form, and post your cards to us. We'll handle the rest!

Question 4

Is there a minimum order value?

Accepted Answer

Yes, the minimum order value is £30. This ensures we can provide the best possible service for every submission.

Question 5

When do I pay for grading?

Accepted Answer

Payment is taken at the time of submission via our online form. All prices include insured return shipping.

Question 6

How do I track my submission?

Accepted Answer

Once we receive your cards, you'll receive email updates at each stage of the grading process. You can also contact us directly for a status update.

Question 7

Which delivery service do you use?

Accepted Answer

We use Royal Mail for all UK deliveries. Imperator edition orders are shipped via Royal Mail Special Delivery Next Day for guaranteed next-day arrival.

Question 8

Will I receive a tracking number?

Accepted Answer

Yes! All return shipments include full tracking. You'll receive your tracking number via email once your cards are dispatched.

Question 9

What happens if my package is lost?

Accepted Answer

All submissions are fully insured. If a package is lost in transit, we'll work with Royal Mail to resolve the issue and ensure you're fully covered.

Question 10

Can I collect my cards in person?

Accepted Answer

Yes! If you're local to the Chesterfield area, you can arrange to collect your graded cards in person. Just let us know when you submit.

Question 11

What grading scale do you use?

Accepted Answer

We use a 1-10 grading scale, with 10 being Pristine and 1 being Damaged. Each card is assessed on centering, surface condition, edges, and corners.

Question 12

Can I request a regrade?

Accepted Answer

Yes, if you believe your card has been graded incorrectly, you can request a regrade. Contact us with your certificate number and we'll review it.

Question 13

What is the reverse-colour label?

Accepted Answer

The reverse-colour label is an exclusive Imperator edition feature. It’s a limited-edition label design — only 25 can ever be issued for each unique card. Once they’re gone, they’re gone!

Question 14

How do you ensure grading consistency?

Accepted Answer

Every card is graded by our trained team using standardised criteria. Multiple graders review each submission to ensure fair and objective results.

Frequently Asked Questions

General

Delivery

Grading

Still Have Questions?

Frequently Asked Questions

General

Delivery

Grading

Still Have Questions?